Shipping policy

Shipping Policy

Effective Date: July 2026

At Chris Glow Candle, every candle is carefully handcrafted and packaged to ensure it arrives in perfect condition. We appreciate your support and are committed to providing a seamless shipping experience.

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). During new product launches, promotions, or peak holiday seasons, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (when available)

Delivery estimates begin once your order has been shipped, not when it is placed.

Order Tracking

Once your package leaves our studio, you'll receive a tracking number via email so you can monitor your shipment every step of the way.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

Chris Glow Candle is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If a package is returned to us, the customer is responsible for any additional shipping charges required to resend the order.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, Chris Glow Candle is not responsible for lost or stolen packages.

If your package is missing, please:

  1. Check around your property and with household members or neighbors.

  2. Contact the shipping carrier directly.

  3. Reach out to us if you need assistance filing a claim.

Damaged Items

We carefully inspect every order before it ships. If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box and packaging

We will review your claim and work quickly to provide an appropriate resolution.

Weather Conditions

Candles may soften or melt when exposed to extreme heat during transit. We recommend bringing your package indoors as soon as possible after delivery.

Chris Glow Candle is not responsible for damage resulting from packages left outside for extended periods after delivery.

Domestic Shipping

We currently ship within the United States.

Questions

If you have any questions regarding your shipment or order, please contact us.

Chris Glow Candle
Email: chrisglowcandle@gmail.com

Thank you for choosing Chris Glow Candle. We appreciate your business and look forward to bringing warmth, luxury, and unforgettable fragrance to your home.